Our Team

About Ainsley

Our Director and Senior Support Coordinator, Ainsley Ackerman, has worked in the National Disability Insurance Scheme (NDIS) space for over 4 years as a Support Coordinator and more recently as a Team Leader in support coordination. Prior to this, Ainsley worked in Disability Employment Services as an Employment Consultant and comes from a strong customer-centered background.

Ainsley has both worked and lived experience in the disability sector, and understands the ‘what, when, why and how’ of finding and linking in the right supports and services to help NDIS participants achieve their goals and live a full and happy life.

She is passionate about helping others, making a positive impact, and ensuring that everyone has equal opportunity and support. To Ainsley, it is all about connecting with people, understanding their needs and problem-solving in order to make a difference in people’s lives.

Ainsley was born on the Sunshine Coast, relocating to the Bundaberg region at the age of 12 to live the farm life. Returning to the Sunshine Coast in 2014, Ainsley has continued to enjoy the coastal lifestyle since.

In her free time, Ainsley is a self-care queen. She loves reading, visiting the beach and a quiet day at home. Ainsley also enjoys spending time with family and friends, and attending regular Reformer Pilates classes.

Ainsley provides level 2 support coordination, psychosocial recovery coaching, professional supervision and business mentoring and works Monday to Friday.

Qualifications and Experience:

  • Certificate IV in Youth Work
  • Mental Health First Aid
  • First Aid
  • CPR
  • Lived experience
  • Disability Employment Specialist 2020-2021
  • Team Leader - Support Coordination 2023-2024
  • Support Coordinator 2021-Present

About Jade

Our Director and Senior Support Coordinator, Jade Clarke, brings with her over 6 years combined experience in the National Disability Insurance Scheme (NDIS) space as a child representative, Local Area Coordinator and Support Coordinator.

Jade has worked and lived experience in the disability sector collaborating closely with both children and adult NDIS participants with a variety of impairments including:

  • Intellectual;
  • Cognitive;
  • Neurological;
  • Sensory;
  • Physical; and
  • Psychosocial.

Jade is a motivated and high performing professional with experience in accounts payable and receivable, bookkeeping and payroll as well as coordination, operational, project management and administration roles in government, private and not for profit sectors.

Jade has supported numerous family members with illness and disability, and has had to personally navigate a plethora of government systems such as Medicare, Centrelink, QLD Health, QCAT, Aged Care and NDIS from a consumer perspective. This experience has brought invaluable knowledge and skills to her role and her clients continue to appreciate the advice and wisdom she can bring to the table.

Jade has lived on the Sunshine Coast since the early 90s. She is a wife, a mother, a carer and has managed a small family business whilst continuing to be employed in the local community for the last 13 years.

She has a passion for home and interior design, a flare for writing, a love of animals, enjoys baking, and is in her element when entertaining and spending time with family and friends. Jade is also our resident website and social media content creator.

You know what they say! If you want something done, ask a busy person!

Jade provides level 2 support coordination, psychosocial recovery coaching, professional supervision and business mentoring and works Monday to Friday.

Qualifications and Experience:

  • Small business owner since 2013
  • Certificate III in Business Administration
  • Certificate I and II Information Technology
  • Mental Health First Aid
  • First Aid
  • CPR
  • Lived experience
  • NDIS Child Representative
  • Local Area Coordinator 2020-2022
  • Support Coordinator 2022-Present